How to ensure your complaint is handled
You need to ensure that your complaint is submitted to the Compliance Officer in writing and it can be sent by email to: firstname.lastname@example.org
PLEASE NOTE: We are legally obliged to consider, assess and resolve your complaint within a six-week period. The FAIS Ombud will only consider your complaint after this internal resolution process has been exhausted.
Should your complaint be referred to the Ombud, the following will apply:
T: 012 762 5000 | 012 470 9080
In the event of us not reverting to you within the time periods indicated above, kindly contact our Key Individual at email@example.com or 010 493 4644.